Return And Refund Policy

4 STEPS TO MAKING A RETURN

• Please inform us within 24 hours of the receipt of order. You must email stitchingstories.in@gmail.com to notify us.
• Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the Stitching Stories team to decide whether product is approved for return.
• Once we have received your e-mail and our Quality Control team has authorized the return for the damaged/incorrect product, you can courier us the product as per the details which will be provided to you.
• Once we receive the damaged / incorrect product, we shall dispatch the fresh / correct product.
• We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE

• Packages lost in transit when we send the product.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES

• Refunds are not eligible for the return pickups arranged by the customer.
• Incorrect or out-dated delivery address.
• Incorrect address format including any form of a PO Box address.
• After 3 failed delivery attempts by our respective courier agent.
• Package refused by recipient.
• Sizing issues. Thus please review our size guides carefully before making your purchase.
• Products returned in a used or damaged condition.
• Minor colour and design variation. All products are made to order. There may be some variation from the photographs on our website.
• If garment is not faulty or damaged.